CHCCOM002 Use Communication to Build Relationships Knowledge Assessment

Assessment overview

The objective of this assessment is to assess your knowledge as would be required to effectively complete tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role.

This is a take-home assessment.

Assessment Event number

1 of 3

Instructions for this assessment

This is a written assessment and it will be assessing you on your knowledge of the unit.

This assessment is in one part:

1.      Short answer questions

2.      And is supported by:

·         Assessment feedback

Submission instructions

Where possible, complete and submit this assessment online via TAFE NSW online learning platform.

Upload all the required assessment files in the assessment area on the online learning platform.

Alternatively, hand all required assessment files to your assessor for marking. Make sure you have added your name to the bottom of each page of the assessment.

It is important that you keep a copy of all electronic and hard copy assessments submitted to TAFE NSW and complete the assessment declaration when you have submit the assessment.

What do I need to do to achieve a satisfactory result?

To achieve a satisfactory result for this assessment all questions must be answered correctly.

This assessment must be your original work. You must be the only author of the work, except where such collaboration has been authorised by the assessor concerned.

No part of it is allowed to be copied from any other source except where due acknowledgement is made. No part of this assessment is allowed to be plagiarised.

If your assessment is not satisfactory you will be provided with feedback and asked to resubmit responses to those questions you answered incorrectly within two weeks, unless otherwise agreed with the Head Teacher where there are extenuating circumstances.

The student may access their reference text, learning notes and other resources. To ensure authenticity the assessor is to check that the content in the responses are not copied directly from the learning notes or other resources. 

The Assessment Feedback page must be signed by both you and the assessor so you display that you have received, understood and accepted the feedback.

Ensure your name appears on the bottom of each page of the submitted assessment.

What do I need to provide?

Computer and/or pens and paper, internet access if submitting assessments online, ability to print or email completed assessments, calculator, student ID

Due date/time allowed

Indicative time:

 The assessment will have a two-week turnaround and will take six hours to complete.

The date will be as per your assessment schedule and will be confirmed by your teacher.

Assessment feedback, review or appeals

In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.

If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher.  If they are unavailable, contact the Student Administration Officer.

Contact your Head Teacher for the assessment appeals procedures at your college/campus.

Effective strategies

Impacts

a) Incidents

b) Solution

Barriers to communication

i.                    Explanation of barrier

ii.                  Alternative strategy

a)      Lacking clarity/using jargon

b)      Using stereotypes or generalisations

c)      Jumping to conclusions

d)      Lacking confidence

a)      Web

b)      Email

c)      Social Media

d)      Podcast

e)      Tablets and applications

f)       Newsletters and broadcast

g)      Intranet

h)      Videos

i.                    Take responsibility for the feedback

ii.                   Take time to listen to feedback

iii.                 Reflect and respond

iv.                 Take action

v.                   Follow up

i.                    Choose an appropriate time and place

ii.                   Give feedback in person whenever you can

iii.                 Be prepared

iv.                 Decide on actions

v.                   Follow up

Communication strategies:

Motivational interviewing technique

Coercive approach

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