Preliminary Investigation and Requirements Report
Case Study for Club IT
The current business situation at Club IT is one of significantly outdated software and hardware as well as connectivity issues. Club IT is also having consistent inventory issues due to the unreliable system currently in place. The owners have experienced several occasions where they been oversupplied with items that are not selling while being sold out of their most popular items six times in the last month. With the large number of manual tasks that are required, the use of standard keyboard inputs are not the best resolution. There is a need for the implementation of a Microsoft Access database in the place of the current Excel spreadsheets that are currently in use. Also, the owners have expressed concerns about data security.
Ruben and Lisa are currently performing all business functions of Club IT severely outdated hardware. The computers currently in use have an Intel Pentium processor, 1GB of RAM, an ethernet adapter, 17” color display, Windows XP Professional operating system and hardwired high speed modem from Comcast. Also, keyboard inputs are difficult for the tasks performed at Club IT. The best fit for their business would be to upgrade their internet bandwidth and computers and to implement the use of a tablet based point of sale system on a closed wireless network while providing an open guest network for patrons and even allow the DJ to download MP3 files as needed. These tablets and computers should link sales information to stock/ inventory amounts stored in an Access database and once a product’s inventory is below a predetermined threshold a reordering of those supplies should be triggered in the system and notifications should be sent to the owners and manager. These tablets should require an employee number and password or key card and passcode to gain access to the system and the owners with the help of IT personnel should set the permissions and accesses allowed for each employee.
Problem or Opportunity
Project Scope and Constraints
The purpose of this project is to make the owners aware of their options to address their current IT concerns and develop an improved IT structure for their business that can be properly sustained. Lisa and Ruben need to be able to properly manage the day to day activities of their business with a large emphasis on inventory and eliminating Lisa’s data security concerns.
The owners Lisa and Ruben have determined that they would like to implement a database server for inventory and personnel data that will be properly encrypted. Additionally, they would like to implement the use of tablets and user access controls and authentication methods for access to all systems. With these implementations there is a possibility that there will be issues with the hardware purchased and all products cohesively working together. There is the possibility that the owners may add web development concerns to the project. Also, there is also the possibility of costs, communication and functionality concerns.
Fact finding was conducting by observing how users in different positions within the company used the system, while noting any system errors, connectivity issues, and the entry of any erroneous data into the current spreadsheets that cause inventory issues. Also, interviews were conducted with employees to understand the issues they’ve experienced that may not have been seen during observation as well as how they intend to use the new system and what functionality would make their job easier and more efficient.
List of Requirements
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