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TUTORIAL WEEK 9

ERP PROJECT MANAGEMENT, POST-LIVE SUPPORT AND CRITICAL SUCCESS FACTORS

Task 1: Discussion Question

1. Why is the readiness process so important to an ERP implementation?

Ans.  Preparation process is important for ERP implementation

• Make sure you don’t miss the verification step: Learn about the online date or move it to a different date
• It is necessary to evaluate infrastructure, development, configuration, conversion, testing, training, communications, operations, central control, reporting and users to ensure everything goes well
• Provide information about project teams and companies (must be documented)
• The top management requires revision and submission of detailed reports.
• Repeat this process every 6 weeks until the system is ready. Explaining these issues to the project team, interviews and actions

2. What are the pros and cons of implementing a system without customization?

Ans. Any system should be considered from the beginning of the privatization plan as it will affect the start of future systems.

Pros:

• Cheaper to implement
• Easy to maintain
• There are several issues with the update
• Vendor support can be used instead of internal

Cons:

• This will be expensive and sometimes difficult to implement
• If settings are common, it can be complicated. It cannot point to the future direction of the organization.
• Organizations should change their processes to adapt to the system

3. Why is knowledge transfer important to the long-term stability of the ERP system?

Ans. It is important to implement the knowledge transfer process throughout the project

• If knowledge is kept and the staff and subject matter experts have knowledge of the organization
• Support costs are reduced because of few support calls. As more knowledge is transmitted within the organization, less knowledge is required to request suppliers for support
• Promote faster learning - if anyone shares that employees are using the same system and know that other employees will help to use the system
• Maximize system capacity
• Reduce troubleshooting time. If all employees know this process, then you can solve the problem on your own
• Correct System Usage - Since the organization implements ERP and is a system that everyone needs to use, it is necessary to use the system as a coherent process rather than using the system in other ways.

4. What are the 5 areas addressed in post-production support?

Ans. Post-production support is divided into

• Users should receive training before surfing the Internet
• Go-Live Support - Help Desk Daily Help for Employees
• Data validation - Continuous execution to ensure that the system is using the process.
• Data Correction - Correct erroneous data in the new system to ensure that the correct information is captured. Organizations can quickly repair using bulk uploads.
• Patching and Repair - Any software errors and bugs should be reported to the supplier so they can find fixes before going live. A program should be recorded so that it can be used as support.

5. Name five critical success factors and why they are important to the success of a project

Ans.

• Agreement on project objectives. Insure agreement with administration, projects and projects and other stakeholders about the goals and objectives of the project.
• A clearly defined factory is responsible for and responsible for development. Planning is more than just challenges and software applications. All deliveries must be defined with the necessary tasks to generate and generate all possible risks.
• Manage project scope effectively. The scope of the project is defined in the goal setting and planning phase of the project. I hope the scope has not changed, but this is a real world! The project manager must constantly warn of the scope of change and effectively manage these changes.
• Continuous development of effective communication the relevant project identifies the necessary improvements to inform participant’s communication. Regular reports can be focused on management and project sponsorship status, or only exceptions.
• Make sure you have management support. It redesigned the agreement to clarify the objectives of the project. Administrators should agree that the project is very important and can increase business value or solve problems.

“The decision-making process, project scope, teamwork, change management, execution team and execution team are the five key success factors.” These factors can lead to a successful project through improved communication and training.

Task 2: Case Study Questions:  HP ERP Implementation

1. What were the common threads between the Hugger-Mugger and HP ERP implementations?

Ans.     The common threads between the Hugger-Mugger and HP ERP implementation are that they both want to make sure that there is only a single system that is used in the organization.  Both organization failed in the ‘training’ part of staff in the implementation process and underestimated the importance of the readiness phase resulting in the implementation failing.

2. What were the key project management strategies that may have been used to minimize “Go-Live” problems with the HP SAP “Go-Live” process?

Key project management strategies that may be used to minimize on-line issues are

• Checkpoints should be completed to avoid missing steps.
• Including infrastructure, development, configuration, conversion, testing, training, communications, operations, community reports, reports, and users need to be addressed to senior management.
• Summarize input from project teams, users and team leaders.
• Readiness review should be documented and communicated to the project team and the company.
• Readiness review should be conducted one month to six weeks apart to be able to decide if the target date can be met.

3. When implementing an ERP system, especially supply chain systems, identifying risks and minimizing them require planning.   Discuss how IT needs to work with the business to address “Go-Live” planning and issue resolution.

Ans.  The IT department needs to work with business units because they are responsible for monitoring the response time of the infrastructure and ensuring that the backup work is appropriate during the stabilization period, IT staff will monitor the response time of the infrastructure and ensure that all hardware and software are properly backed up. Therefore, they often study and solve problems at the same time. ERP implementation includes many components, including IT staff and business people, who all need to work together to implement successfully. In addition to the expected topics, you should also be prepared to help many users in their departments operate the system in the right way and support them when the system begins to take the first step.