The healthcare organizations utilize HIT or health information technology for improving patient care. Not only the healthcare organizations can make use of the health IT but also the patients can use HIS for contacting doctors and making an appointment with them (Gaspar et al., 2013).
Need of IT in Health Care:
At present world, the need of information technology is very crucial. As the number of patients have increased in last decade and continuously increasing it is a headache to manually handle all the information. In addition, through information technology the healthcare organizations can provide more care to the patients. Because of the new live video service, the patients do not need to visit the doctors anymore (Piho et al., 2014). Mobile applications can be used for setting appointment between doctor and patient. This way the patient satisfaction will be increasing day by day. The information systems are also very powerful to manage all the healthcare’s internal processes such as assigning nurses, doctor, making payments and receiving payments. So by using the IT resources, the health care can have their processes flexible as those were never before (Ryu et al., 2013). Furthermore, managing the huge amount of information will be an easy task. Why the organizations require IT? The organizations can use the IT for establishing communication between them so that their capacity will not be bounded only to them.
Importance of IT in Business Survival:
For surviving in the business, it is crucial to implement and manage new processes for enhancing internal and external business processes. The information technology assists the healthcare organizations to reach out to the possible patients and reduce the cost of the processes. Through the remote work structure, it allows doctors and the patients to contact each other from anywhere (Low & Chen, 2012). Reducing the time and effort of the processes are essential for surviving in the market as only through concentrating on the enhancement of the core business processes the organization can go forward to improve its quality of service. Communication is also essential for business survival. The healthcare organizations can communicate with other to solve the problem so that they can manage the whole processes successfully. The patients are the main key to serving, so the IT resources also concentrate on providing better patient satisfaction and increase the flexibility of the patient processes (Gaspar et al., 2013).
IT requirements in Business:
Cost: The IT can be implemented in an organization through two ways. First, implementing the in-house system and second, cloud based system. For two of the cases, the cost is different (Piho et al., 2014). The in-house system refers to the system that exists in the office premise, and all the cost have to be barred by the organization. Though in the case of cloud based system, the system is deployed in the cloud and the organization access the system through the sound internet connection (Ryu et al., 2013). For cloud service, the consumer organization has to pay only the monthly or weekly charges, and the cost of the resources are completely of the provider.
Planning: The planning phase depends on upon the requirements of the healthcare organization. It consists of the concerns like how much resources are needed and what delivery model to be used. The quality of service and risk minimization are also included in the planning stage.
Designing: Designing mainly concerns over the architecture of the system (Low & Chen, 2012).
Equipment: Software, hardware, backup, disaster recovery, database and much more are the various tools that need to be decided carefully before deploying the system (Chiao, Kunzle & Reichert, 2012).
Installation: Experienced and well-qualified personnel will be responsible for installing the system. From the system to the required resources, all the tools must be installed properly, and they must have the connection between them (Piho et al., 2014).
Utilization of Information Technology in Business:
Through the advertisement and product promotion, the healthcare organizations will be able to do marketing. The IT will be utilized for digital marketing such as promoting the name of the healthcare in various websites and applications (Chiao, Kunzle & Reichert, 2012). The IT also assist in increasing the productivity of the processes regardless whether those are internal or external. The attaining of healthcare gets enhanced as the processes become more connected and are executed in sequence. The chance of mixing the responsibilities of the worker gets almost eliminated. The contact with the medicine provider and other utensil providers get increased. The patients can contact the doctor immediately from anywhere. For getting the appointment, they do not need to visit the healthcare (Gagnon et al., 2012). For minor cases, the patients can do video chats with the doctor. Reaching the customer are now an easy task. If the patient is failing to visit a doctor for more than two times, then he or she are contacted. And the applications that are installed in the smartphones gets notices of the appointment before a day so that the patient do not forget. In healthcare business reducing the cost of the process is a great advantage. As the IT will automatically do most of the minor and medium tasks, the cost paying additional employees will be no more needed (Low & Chen, 2012). It will also do the repetitive works for reducing the cost of running activities.
The advantages that the healthcare organizations are having because of the use of Information Technology are as following.
The first kind of risk is a strategic risk. If the planning and scheduling are assessed in a wrong way, then it can be a devastating result for the organization. The healthcare organization will lose its money and time. The risk in strategic planning is proportional to the complexity of the system. Handling and inheriting the IT framework can create many risks (Chiao, Kunzle & Reichert, 2012). After the successful implementation of the system, it may not be easy to maintain the system properly. In that case, the risk can be too high as it as harmful as the failure of strategic planning. Information is everything in business. So losing the information can mean losing business. If the healthcare loses vital information, it surely will get affected by the financial issues. Security is a huge issue in terms of information technology (Gagnon et al., 2012). The attackers can hack the system and get all the valuable information. If the information of the patient gets unauthorized personnel, it will be against the confidentiality.
Business Maintenance and Monitoring:
For monitoring the business, the healthcare organizations are making use of electronic health record. It stores all the information of the patient and makes it available to the authorized personnel. For monitoring, the employees and doctors the database are used. The appointments will be stored for future planning (Chiao, Kunzle & Reichert, 2012). The healthcare will analyze the information of the doctors for planning the next schedules.
The suggestions for improving the HIS are as following.
Dinh, H. T., Lee, C., Niyato, D., & Wang, P. (2013). A survey of mobile cloud computing: architecture, applications, and approaches. Wireless communications and mobile computing, 13(18), 1587-1611.
Flottorp, S. A., Oxman, A. D., Krause, J., Musila, N. R., Wensing, M., Godycki-Cwirko, M., ... & Eccles, M. P. (2013). A checklist for identifying determinants of practice: a systematic review and synthesis of frameworks and taxonomies of factors that prevent or enable improvements in healthcare professional practice. Implement Sci, 8(1), 35.
Gagnon, M. P., Desmartis, M., Labrecque, M., Car, J., Pagliari, C., Pluye, P., ... & Légaré, F. (2012). Systematic review of factors influencing the adoption of information and communication technologies by healthcare professionals. Journal of medical systems, 36(1), 241-277.
Gaspar, J., Chagas, J., Osanan, G. C., Cruz-Correa, R., & Reis, Z. S. N. (2013). Maternal and neonatal healthcare information system: development of an obstetric electronic health record and healthcare indicators dashboard. In Information Technology in Bio-and Medical Informatics (pp. 62-76). Springer Berlin Heidelberg.
Kellermann, A. L., & Jones, S. S. (2013). What it will take to achieve the as-yet-unfulfilled promises of health information technology. Health Affairs,32(1), 63-68.
Low, C., & Chen, Y. H. (2012). Criteria for the evaluation of a cloud-based hospital information system outsourcing provider. Journal of medical systems, 36(6), 3543-3553.
Middleton, B., Bloomrosen, M., Dente, M. A., Hashmat, B., Koppel, R., Overhage, J. M., ... & Zhang, J. (2013). Enhancing patient safety and quality of care by improving the usability of electronic health record systems: recommendations from AMIA. Journal of the American Medical Informatics Association, 20(e1), e2-e8.
Piho, G., Tepandi, J., Thompson, D., Tammer, T., Parman, M., & Puusep, V. (2014). Archetypes based meta-modeling towards evolutionary, dependable and interoperable healthcare information systems. Procedia Computer Science, 37, 457-464.
Ryu, S., Park, M., Lee, J., Kim, S. S., Han, B. S., Mo, K. C., & Lee, H. S. (2013). Web-based integrated public healthcare information system of Korea: development and performance. Healthcare informatics research, 19(4), 314-323.
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