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SITXHRM001 Coach Others in Job Skill

Introduction

Welcome to the Student Assessment Tasks for SITXHRM001 Coach others in job skills. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

SITXHRM001 Coach others in job skills describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

For you to be assessed as competent, you must successfully complete two assessment tasks:

  • Assessment Task 1: Knowledge questions – You must answer all questions correctly.
  • Assessment Task 2: Project – You are required to demonstrate your skills and knowledge by providing on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently.

Preparing for assessment

Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.

Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise:

Coachee Feedback (Assessment Task 2)

Workplace Feedback (Assessment Task 2)

Reflective Journal (Assessment Task 2)

Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one.

Remember to check your Hospitality Works Student User Guide for information about:

  • submitting assessments
  • assessment appeals
  • re-assessment guidelines
  • responding to written questions.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

  • review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
  • comply with the due date for assessment which your assessor will provide
  • adhere with your RTO’s submission guidelines
  • answer all questions completely and correctly
  • submit work which is original and, where necessary, properly referenced
  • submit a completed cover sheet with your work
  • avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

  • Identify three communication techniques that are effective in a workplace coaching context. Describe how each technique can assist you to be a good coach.
  • Explain why feedback from colleagues about a potential coachee’s performance or work skills is important when deciding whether coaching is required.
  • Explain why your own direct observation and own workplace experience can assist in determining whether coaching is required.
  • Explain the ways in which a potential coachee may identify that they have a need for coaching.
  • Describe each of the following key principles of training:
  • Explanation

    Demonstration and review

    Listening to coachee explanation

    Practise and evaluation

    Providing feedback

    1. Explain how each of the following can cause barriers or difficulties with coaching. What could you do to address these?

    Breakdown in communication

    Inappropriate circumstances for coaching

    Insufficient opportunity to practice

    Language or cultural barriers

    Shyness or lack of confidence

    Assessment Task 1: Checklist

    Student’s name:

    Did the student provide a sufficient and clear answer which met the requirements of the assessor marking guide?

    Completed successfully?

    Comments

    Yes

    No

    Question 1

    Question 2

    Question 3

    Question 4

    Question 5

    Question 6

    Task outcome:

    ¨ Satisfactory

    ¨ Not satisfactory

    Assessor signature:

    Assessor name:

    Date:

    Assessment Task 2: Project

    Information for students

    In this task, you are required to demonstrate your skills and knowledge by providing on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently.

    You will need access to:

    • your learning resources and other information for reference
    • access to classroom environment and/or a workplace environment
    • option 1: Coachee Feedback, Workplace Feedback
    • option 2: Reflective journal.

    Ensure that you:

    • review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
    • comply with the due date for assessment which your assessor will provide
    • adhere with your RTO’s submission guidelines
    • answer all questions completely and correctly
    • submit work which is original and, where necessary, properly referenced
    • submit a completed cover sheet with your work
    • avoid sharing your answers with other students.

    Assessment information

    Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:

    where this task should be completed

    how your assessment should be submitted.

    Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

    Important assessment information

    Two assessment options have been provided for this unit of competency. Do not complete both options!

    Read through each option and work with your assessor to select the one that best suits your circumstances.

    Option 1: Classroom based/training kitchen-based assessment

    Select Option 1 or Option 2. Do not complete both.

    This unit of competency requires that you provide on-the-job coaching to colleagues. If the majority of your assessment has been completed in a simulated industry environment (for example, the training kitchen attached to your RTO), you will be able to demonstrate your coaching skills in this context,

    or

    Option 2: Workplace based assessment

    Select Option 1 or Option 2. Do not complete both.

    If the majority of your assessment has been completed in a workplace, such as commercial kitchen or in a hospitality environment, and you have the opportunity demonstrate coaching others in your workplace, this assessment option may be suitable for you.

    You should speak to your assessor to confirm that your role is suitable for workplace-based assessment before selecting Option 2.

    Activities – Option 1

    Complete the following activities.

    1. Carefully read the following information.

    Successful completion of this unit requires that you provide effective on-the-job coaching to four different colleagues. It is important that you provide evidence that you have coached each person.

    Below is a guide to the skills and knowledge you must demonstrate when you are completing this assessment. We have provided a number of documents to assist you as listed at the beginning of this task.

    What do I need to demonstrate?

    During this assessment you will be required to demonstrate a range of skills and knowledge. These include:

    identifying the need for coaching

    discussing with the colleague their need for coaching

    organising coaching sessions

    demonstrating the key principles of training, including:

    o explanation

    o demonstration

    o review

    o listening to trainee explanation

    o observing and evaluating trainee demonstration

    o providing feedback

    demonstrating active listening and questioning techniques

    completing coaching within commercial time constraints

    monitoring the coachee’s progress and providing assistance

    reporting progress

    identifying any performance problems of difficulties and identifying strategies to address them

    How will I provide evidence?

    Your assessor will observe all coaching sessions and complete an assessment checklist to document your performance. You will also be required to complete and submit some documentation as further evidence.

    1. Identify the need for coaching.

    In this activity you will learn about each of your colleagues (referred to as coachees). You will meet with your assessor (who will play the role of your supervisor) and you will need to gather information about each person so you can determine their need for coaching.

    1. Meet with each coachee.

    Make a time to meet with each coachee prior to the coaching time provided by your assessor. You must hold one meeting per coachee, as each person will have different needs.

    During this meeting you will need to talk to the coachee about their needs so you can determine exactly what you will coach them in.

    You will need to demonstrate effective communication skills during this meeting, including using active listening and questioning techniques, so that you are clear on what your coaching needs to provide.

    1. Organise coaching sessions.

    For this activity you need to look at the information you gathered during your meeting with each coachee and take notes about:

    what they need to be coached in

    what you need for this coaching

    how long you think this coaching will take (make realistic calculations, assuming you will be doing the coaching during a work day while other activities are being performed around you, and consider how long you would expect each coachee to need to practise skills)

    any information you can provide to support the coaching (including any workplace procedures or documentation).

    Save your notes file as Coaching Preparation. Include your notes for all four coaching sessions in this document.

    Once you have determined what you need, draft an email to each coachee to provide them with some basic information about your session, including:

    when it will be held (time and location) and for how long it will run

    anything they need to bring (if relevant)

    a basic outline of the coaching session (what will happen, it’s purpose etc).

    End the email with a farewell that shows you are looking forward to your session.

    You do not need to send the emails but do need to keep a copy of each, as you will submit them at the end of this assessment.

    1. Coach colleagues.

    Meet with each colleague at the expected times, dates and locations. Make sure you have everything you need and that the area is free of hazards or other safety issues.

    Conduct the coaching session, making sure that you demonstrate the key principles of learning. Ensure that you pay careful attention and assist the coachee with any problems or performance issues they encounter.

    Demonstrate appropriate use of questioning and active listening during the session and maintain clear communication. Make sure your coachee is given opportunities to contribute by asking questions, talking about what they do when performing this task or activity, and being able to confirm understanding. Keep to the timeframes you were provided and the duration of the coaching session you calculated in the previous activity.

    1. Follow up coaching.

    You are to review the information provided in the Coachee Feedback document. This information has been provided by the coachee about your session.

    You will also need to review the information in the Workplace Feedback document, which includes feedback from others in the workplace about the coachee’s performance.

    Write an email that you would provide to your supervisor (your assessor) about each coachee’s progress since completing their coaching session.

    If there are any issues that need to be addressed, list at least one strategy that could be used to support the coachee. Identify how you will continue to provide supportive assistance to each coachee until their skills have markedly improved.

    Your email should be clear and concise and written professionally.

    1. Submit documents to your assessor.

    Send or submit the following documents to your assessor:

    Coaching preparation document (activity 4)

    Emails to your coachees (activity 4)

    Email to your supervisor (activity 6).

    Assessment Task 2: Option 1 Checklist

    Student’s name:

    Did the student:

    Completed successfully?

    Comments

    Yes

    No

    Identify the need for coaching?

    Discuss with all four colleagues their need for coaching?

    Organise coaching sessions for each of the four colleagues?

    Demonstrate the key principles of training during each of the four sessions including:

    o explanation

    o demonstration

    o review

    o listening to trainee explanation

    o observing and evaluating trainee demonstration

    o providing feedback?

    Demonstrate active listening and questioning techniques?

    Complete coaching within commercial time constraints?

    Monitor each coachee’s progress and provide assistance as necessary?

    Report progress?

    Identify any performance problems of difficulties and identify strategies to address them?

    Task outcome:

    ¨ Satisfactory

    ¨ Not satisfactory

    Assessor signature:

    Assessor name:

    Date:

    Activities – Option 2

    Complete the following activities.

    1. Carefully read the following information.

    Successful completion of this unit requires that you provide effective on-the-job coaching to four different colleagues. It is important that you provide evidence that you have coached each person.

    Below is a guide to the skills and knowledge you must demonstrate when you are completing this assessment.

    What do I need to demonstrate?

    During this assessment, you will be required to demonstrate a range of the skills and knowledge. These include:

    identifying the need for coaching

    discussing with the colleague their need for coaching

    organising coaching sessions

    demonstrating the key principles of training, including:

    o explanation

    o demonstration

    o review

    o listening to trainee explanation

    o observing and evaluating trainee demonstration

    o providing feedback

    demonstrating active listening and questioning techniques

    complete coaching within commercial time constraints

    monitoring the coachee’s progress and providing assistance

    reporting progress

    identifying any performance problems of difficulties and identifying strategies to address them

    How will I provide evidence?

    Your assessor will observe at least one of your coaching discussions and coaching sessions and complete an assessment checklist to document your performance.

    Each time you coach a colleague you will need to complete a reflective journal (a reflective journal provides an opportunity for you to think about the coaching process – what went well, what you would do differently next time). It also helps you to provide evidence for the other coaching sessions.

    Your supervisor will need to sign off on each Reflective journal you complete. You will also need to get your coachee to provide some feedback on your performance and to sign off. You will find the sign off section at the end of the document.

    Make one copy of the Reflective journal for each coachee.

    1. Identify the need for coaching.

    In this activity you will need to determine the need for coaching for four colleagues. The way in which you identify these needs will vary and could include talking to your colleagues, looking at work documentation, observing their performance, talking to your/their supervisor and other colleagues, reviewing self-assessment information and so on.

    Fill out the relevant section in your reflective journal.

    1. Meet with each coachee.

    Make a time to meet with each coachee. During this meeting you will need to talk to the coachee about their needs so you can determine exactly what you will coach them in.

    You will need to demonstrate effective communication skills during this meeting, including using active listening and questioning techniques, so that you are clear on what your coaching needs to provide.

    Your assessor will observe at least one of these meetings. They will work with you and your supervisor to arrange a time for observation, either in person or by using online meeting/video conferencing software.

    Fill out the relevant section in your reflective journal.

    1. Organise coaching sessions.

    For this activity you need to look at the information you gathered during your meeting with each coachee and determine:

    what they need to be coached in

    what you need for this coaching

    how long you think this coaching will take (make realistic calculations, as you will be doing the coaching during a work day while other activities are being performed around you, and you are completing your own work; also consider how long you would expect each coachee to need to practise skills)

    any information you can provide to support the coaching (including any workplace procedures or documentation).

    Once you have determined what you need, send an email to each coachee to provide them with some basic information about your session, including:

    when it will be held (time and location) and for how long it will run

    anything they need to bring (if relevant)

    a basic outline of the coaching session (what will happen, it’s purpose etc).

    End the email with a farewell that shows you are looking forward to your session.

    Fill out the relevant section in your reflective journal and attach your emails to each person.

    1. Coach colleagues.

    Meet with each colleague at the expected times, dates and locations. Make sure you have everything you need and that the area is free of hazards or other safety issues.

    Conduct the coaching session, making sure that you demonstrate the key principles of learning. Ensure that you pay careful attention and assist the coachee with any problems or performance issues they encounter.

    Demonstrate appropriate use of questioning and active listening during the session and maintain clear communication. Make sure your coachee is given opportunities to contribute by asking questions, talking about what they do when performing this task or activity, and being able to confirm understanding. Keep to the timeframes you were provided and the duration of the coaching session you calculated in the previous activity.

    Your assessor will observe at least one of these sessions. They will work with you and your supervisor to arrange a time for observation, either in person or by using online meeting/video conferencing software.

    Fill out the relevant section in your Reflective journal.

    Ask the coachee to provide feedback.

    1. Follow up coaching.

    Monitor the progress of each coachee until they are demonstrating competency in the area/s in which you provided coaching.

    Provide evidence that you have, for each coachee:

    supported and assisted them

    taken action to address any issues or difficulties with their progress and/or performance

    reported on their progress to relevant personnel.

    Fill out the relevant section in your reflective journal.

    1. Submit documents to your assessor.

    Send or submit the following documents to your assessor:

    Emails to your coachees (activity 4)

    Reflective journal for each coachee, with required evidence attached.

    Make sure your coachees have provided feedback and signed off on your journal. Your supervisor must also have signed off each journal.

    Assessment Task 2: Option 2 Checklist

    Student’s name:

    Did the student:

    Completed successfully?

    Comments

    Yes

    No

    Identify the need for coaching?

    Discuss with all four colleagues their need for coaching?

    Organise coaching sessions for each of the four colleagues?

    Demonstrate the key principles of training during each of the four sessions including:

    o explanation

    o demonstration

    o review

    o listening to trainee explanation

    o observing and evaluating trainee demonstration

    o providing feedback?

    Demonstrate active listening and questioning techniques?

    Complete coaching within commercial time constraints?

    Monitor each coachee’s progress and provide assistance as necessary?

    Report progress?

    Identify any performance problems of difficulties and identify strategies to address them?

    Task outcome:

    ¨ Satisfactory

    ¨ Not satisfactory

    Assessor signature:

    Assessor name:

    Date:

    Final results record

    Student name:

    Assessor name:

    Date:

    Unit name:

    Qualification name:

    Final assessment results

    Task

    Type

    Result

    Satisfactory

    Unsatisfactory

    Did not submit

    Assessment Task 1

    Knowledge questions

    S

    U

    DNS

    Assessment Task 2

    Project

    S

    U

    DNS

    Overall unit results

    C

    NYC

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