Assessment overview |
About your assessments
Assessment Task |
Assessment method |
Overview |
Assessment Task 1: Written questions |
Questions and Answers |
You must correctly answer all questions in this task to show that you understand the knowledge required of this unit/topic. |
Assessment Task 2: Project |
Project |
You must provide effective on-the-job coaching to four different colleagues. There are three parts to this task. § Part A:Prepare for coaching § Part B:Implement coaching sessions § Part C: Reflection |
Assessment Task 1: Written Questions |
Task summary
You must answer all questions below correctly.
Resources and equipment required to complete this task:
When and where is this task to be completed?
What happens if I get something wrong?
Student instructions for Task 1
Written answer question guidance
Question 1
List threeindicators that may indicate that a work colleague needs coaching.
Question 2
Describe three performance issues or difficulties that could occur during coaching.
Question 3
Describe what is involved regarding the key principles of training listed below.
Explanation |
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Demonstration |
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Review |
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Listening to trainee explanation |
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Observing and evaluating trainee demonstration |
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Providing feedback |
Question 4
James works as a chef in a busy Italian restaurant. They have just employed a new staff member, Amy, to assist in both front and back of house during their busiest service periods. It is James’ responsibility to coach Amy during her first week on the job. |
Question 5
Question 6
Question 7
You work as the manager of Crave Catering. One of the kitchen hands, Alex, has failed to comply with safe work practice in relation to the safe use of knives in the kitchen. Alex has no formal kitchen/cooking qualifications and is careless when it comes to using the sharp knives. Yesterday he accidentally injured a co-worker with a knife. When spoken to about the incident, Alex was apologetic and asked for some training in safe knife handling practices. Alex is Brazilian, and English is his second language. He has only been living in Australia for three months. He appears to be very shy and lacks confidence. As the manager, it is your responsibility to organise and implement some on-the-job training for Alex. |
Submission requirements for Task 1: ¨ Your answers to each question. |
Assessment Task 2: Project |
Task summary
For this task, you must provide effective on-the-job coaching to four different colleagues. There are threeparts to this task:
Part A: You must prepare for coaching and develop a coaching session outline.
Part B: You must implement coaching sessions.
Part C: You must follow up on coaching sessions, seek feedback, and report on the progress of coaching.
Resources and equipment required to complete this task:
When and where is this task to be completed?
What happens if I get something wrong?
Student instructions for Task 2
Task 2: Part A – Prepare for coaching |
For this part of the task you must organise a time to meet with each of the four trainees individually.
Talk to each trainee to learn about their current skills and knowledge and identify areas in which they may need training. Use the following points to guide your discussion:
After each discussion, develop a coaching session outline for each of the trainees, using the template provided. Your coaching session outline must include:
Submission requirements for Task 2, Part A: ¨ Four coaching session outlines – one for each trainee. |
Coaching session outline |
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Trainee name: |
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Need for coaching: |
Describe the skills or knowledge that the trainee would like to learn and why. |
Skills/knowledge to be taught: |
Describe the specific task or skill that you will be teaching the trainee. |
Where the training will occur: |
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Resources required: |
List all of the equipment and resources required for the coaching session. |
Date of coaching session: |
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Session start time: |
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Task analysis: |
Provide a breakdown of the steps to teach the student the task. |
Session end time: |
Task 2: Part B – Implement coaching sessions |
During each coaching session your assessor will be looking to see that you: § explain the purpose for coaching § demonstrate specific skills § apply techniques to establish a rapport with the trainee § show sensitivity to the trainee (for example, if they become frustrated or upset with the task they are doing, or keep making mistakes) § use appropriate communication techniques, including active listening and open questioning § provide the trainee with the opportunity to practice § provide constructive feedback § complete the coaching within the allocated timeframe § apply the key principles of learning. |
Submission requirements for Task 2, Part B: You do not need to submit anything for this task. |
Task 2: Part C – Reflection |
Type your answers in a Microsoft Word document or similar and submit to your assessor, along with trainee feedback forms.
Submission requirements for Task 2, Part C: ¨ Your answers to the reflective questions, for each of the four coaching sessions. ¨ Trainee feedback forms (four in total). |
Trainee feedback form |
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Briefly explain what your coaching session involved. |
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Tick the appropriate box below. Please add comments to provide further detail about your responses. |
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Yes |
No |
Comments |
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Did your coach describe the purpose of the session effectively? |
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Do you feel that what you learned was important to your job role? |
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Was your coach supportive and encouraging? |
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Were you comfortable with your coach? |
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Was your coach’s demonstration clear and easy to follow? |
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Did your coach give you enough time to ask questions? |
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Did your coach answer your questions adequately? |
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Was there enough time allocated in which to learn the task/s? |
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Did your coach monitor you while they did their own tasks? |
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Did your coach help you when you had difficulties? |
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Did you lose interest at any time during the session? If yes, why? |
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Did you feel anything was missing from the coaching session? |
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Any other comments: |
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