Your task: Answer the following questions. Each question must be completed.
This assessment consists of 2 parts, Part A and Part B
PART A – Developing procedures for performance appraisal
1. Choose 3 different positions relevant to your industry or area of study in Hospitality, Tourism or Events and determine at least 7 tasks or responsibilities of each role. Use the attached document “Performance-agreement-template.docx” or suitable documents sourced from http://www.fairwork.gov.au/about-us/policies-and-guides/templates (Managing performance), to record your tasks and responsibilities.
Examples for different positions and job roles in these sectors can be accessed under following links:
(travel and tourism)
2. For each job role and each task, establish the key performance indicators. The following links can help you to define these:
3. Develop measurable criteria which you will use to base your questions for the individual appraisals on.
4. Develop the annual performance review document addressing the criteria developed in Question 3 which will be used for the staff performance appraisal
See example review templates at:
Note: if a sample template is selected, you must amend the existing criteria therein to reflect those you have developed in Question 3.
PART B – Report
Write a report that clearly outlines how you will implement the performance appraisal for your 3 staff. Your report needs to include the following details:
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