1Z0-931 Autonomous Database

Assessment 2

Your task: Answer the following questions. Each question must be completed.

This assessment consists of 2 parts, Part A and Part B

Part A

  • requires you to choose 3 different job roles relevant to your industry or area of training, for example Hospitality, Tourism or Events and develop the documentation for a performance appraisal procedure for these 3 positions.

Part B

  • requires you to write a report in which you will outline how you will administer the performance appraisal, the provisions for various feedback requirements, processes to recognise and deal with performance problems including training, and informal and formal grievance procedures.

PART A – Developing procedures for performance appraisal

1. Choose 3 different positions relevant to your industry or area of study in Hospitality, Tourism or Events and determine at least 7 tasks or responsibilities of each role. Use the attached document “Performance-agreement-template.docx” or suitable documents sourced from http://www.fairwork.gov.au/about-us/policies-and-guides/templates (Managing performance), to record your tasks and responsibilities.

Examples for different positions and job roles in these sectors can be accessed under following links:


(travel and tourism)


2. For each job role and each task, establish the key performance indicators. The following links can help you to define these:

Position Description – Executive Sous Chef

3. Develop measurable criteria which you will use to base your questions for the individual appraisals on.

  1. The criteria need to be measurable e.g. in form of a rating scale that measures the level of performance.
  2. Ensure that each of the key aspects listed below are incorporated into the key outcomes and key performance indicators.
  3. Compile these criteria into a checklist for each job role that can be used for monitoring the effectiveness of staff as they perform their day-to-day duties in Assessment 3, Practical Observation.

Key Aspects:

  • adherence to procedures
  • cost minimisation
  • customer service standards
  • level of accuracy in work
  • personal presentation
  • productivity
  • punctuality
  • response times
  • team interaction
  • waste minimisation

4. Develop the annual performance review document addressing the criteria developed in Question 3 which will be used for the staff performance appraisal

See example review templates at:



Note: if a sample template is selected, you must amend the existing criteria therein to reflect those you have developed in Question 3.

PART B – Report

Write a report that clearly outlines how you will implement the performance appraisal for your 3 staff. Your report needs to include the following details:

  1. Notification of staff and timelines of what will occur, how and when
  2. Who will participate in the review process
  3. How the review will be administered
  4. How you will identify performance problems based on your criteria which you have developed in PART A
  5. Provisions for training and professional development: How these are determined and which options could be used to manage this effectively
  6. Grievance procedures
  7. Informal and formal counselling options including options for problem solving techniques
  8. Provisions and options for recognising and rewarding outstanding performance
  9. Procedures for disagreements of performance
  10. Documentation and record keeping requirements
Want latest solution of this assignment

Submit Your Assignment Here

AssignmentHippo Features

On Time Delivery

Our motto is deliver assignment on Time. Our Expert writers deliver quality assignments to the students.

Plagiarism Free Work

Get reliable and unique assignments by using our 100% plagiarism-free.

24 X 7 Live Help

Get connected 24*7 with our Live Chat support executives to receive instant solutions for your assignment.

Services For All Subjects

Get Help with all the subjects like: Programming, Accounting, Finance, Engineering, Law and Marketing.

Best Price Guarantee

Get premium service at a pocket-friendly rate at AssignmentHippo


  • Assignment Writing Guide
  • Essay Writing Guide
  • Dissertation Writing Guide
  • Research Paper Writing Guide


  • Accounts
  • Computer Science
  • Economics
  • Engineering

Client Review

I was struggling so hard to complete my marketing assignment on brand development when I decided to finally reach to the experts of this portal. They certainly deliver perfect consistency and the desired format. The content prepared by the experts of this platform was simply amazing. I definitely owe my grades to them.

Tap to Chat
Get instant assignment help