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TLI22318 Certificate II in Rail Customer Service


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Introduction

The railway department is one of the sectors for transportation. It is considered as the biggest way of transporting people and materials from one place to another. It is not a new of transportation but rather an age-old way. But with the lieu of time railways has improved their services and expanded their channel. Customer service is an important part of railways services. Customer services have many functions and tasks. This department is for the help of customers. They provide ease in getting tickets. Helps in the cancellation of tickets. They help customers regarding the rewards and services that railways provide to them. These customer services are available on calls. People can call them directly and ask their queries. For the job in this sector, a person must be aware of all of the schemes and schedules of railways. A person must be attentive and soft-spoken so that one can be able to reply to all of the queries humbly. A person who is keen and interested in dealing with people. The person must build good communication at the workplace. Furthermore, one must abide by the rules of work health and safety which are made by railways for whole staff members.

The course of Rail Customer Service

The certificate course of Rail customer service develops skills in the learner of all the activities and tasks that happen in the Rail customer service industries. The unit is not only limited to technical skills which are required for the job but also management skills. The learner will be learning the basics of all of the steps that are involved in the process of customer services. All of the processes are studied under this course. As it is described that Rail customer service has many steps and processes, hence, a learner is expected to be excelled in all the tasks. This is a crucial step in gaining knowledge. This Rail customer service course is for the learners that wanted to proceed with their future in the sector of Rail customer service or the management of railway customer service. Training will also be conducted by the university. This will provide exposure to the learner. This training will help a learner in gaining all the practical knowledge.

A learner can avail many benefits from the course of Rail customer service. This course is for the students that wanted to gain knowledge and study the customer service department of railways in detail at a higher level. Management is an important criterion for any developing company. Many people are engaged in Rail customer service and wanted growth in their careers. This course can make their task easier by inculcating them with the skills of Rail customer service operation better. There are many benefits and training that are given to the learners. The government is also approving this course and many scholarships are provided to the learner from the government’s side. Furthermore, there are many extra merits that learners can avail of from this course. Many people are getting salary hikes from the course. Many incentives and training are provided to the learners. Scholarships are also awarded. The government also provides loans to needy students who are willing to do this course but they are lacking in financial support. The Rail customer service course is for students that have immense interest in this process. The students know the needs and demands of consumers.

Many universities offer certificates course in this field. And if a student wanted to pursue higher studies in the same field then the course of certificate II in Rail customer service is for them. The training acts as a helping aid to the learners. This is not one course, but besides this, there are many courses available in this field. A student can get counseling from us regarding the choice of course and the procedure for admission in this course. Besides these two advantages, there is a hike in the salary of the people after the completion of this course. This course will surely give students more creativity and ease of presenting themselves. This is a booming sector that required many people, learners pursuing this course will open gates for infinite opportunities in this course.

Qualification required

There are certain qualifications which are required in the learner for this course. Good management, team skills, and knowledge of the health industry are the basic skills that a learner should have, and they will help in the completion of this course. For working in the Railway department, one must have prior knowledge of that department. One should be familiar with the work of all the licensing requirements needed for working in the manufacturing sector. Complying with all the procedures which are required for the workplace maintenance and also knowing making Work, Health and safety norms for the staff and monitoring the working of the same.

Course Details

12 total units must be completed by the learner to complete a course. Out of the 12 units, 08 units are the core units, and the rest 04 units are elective.

  • 08 core units
  • Up to 02 units from the list mentioned below.
  • 2 units can either be selected from the units mentioned below or from the training endorsed package prescribed for the course.
  • There is no choice for the learner in core units. A learner must complete and pass all the core units.
  • However, a learner has the choice in selecting the elective units.
  • There are further elective units. The details of the elective units can be collected from the official site of the page.

The details of the core units and the elective units are mentioned below.

Unit code

Description of unit

TLIB3118

Applying the awareness of railway.

TLIE0002

Processing the workplace documentation.

TLIE1003

Participation workplace communication.

TLIE2007

Using the communications systems.

TLIF1001

Following the work health and safety procedures.

TLIG1001

Working effectively with coworkers.

TLII2020

Assistance to customers.

TLII3022

customer service in rail operations

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